Our Managed Services are designed to address your objectives of operational cost reduction, management of software and technologies, market reach and customer traction,
continuous engagement and managing new technologies and collaborative tools.
Process & Technology
We have the expertise to manage complex solutions. It requires elaborate systems to manage these solutions.
We guarantee the best for our Clients and their end customers and do so because of the critical processes we follow.
Service Level Agreements (SLAs) with our Clients
Periodic Process and Technology Audits
Continuous Training Programs that are an integral part of the Performance Management System for our Managed Services team
Customer Feedback through our CRM (Customer Relationship Management) platform
Robust Content Management Systems and automated processes
Process & Technology
We have the expertise to manage complex solutions. It requires elaborate systems to manage these solutions.
We guarantee the best for our Clients and their end customers and do so because of the critical processes we follow
Service Level Agreements (SLAs) with our Clients
Periodic Process and Technology Audits
Continuous Training Programs that are an integral part of the Performance Management System for our Managed Services team
Customer Feedback through our CRM (Customer Relationship Management) platform
Robust Content Management Systems and automated processes
Dedicated Relationship Managers
Our team of dedicated Relationship Managers are focused on creating new customer experiences,
optimising core business operations and providing continuous feedback to you and your customers.
Intelligence & Reports
To help you take decision, we provide Customer, Category, Product and Channel Insights.
A customized dashboard is designed our Clients; all Intelligence and essential reports are available on a single portal on the click of a button.
Intelligence & Reports
To help you take decision, we provide Customer, Category, Product and Channel Insights.
A customized dashboard is designed our Clients; all Intelligence and essential reports are available on a single portal on the click of a button.
Secure Infrastructure
Our Development & Managed Services center hosts a UAT Server with a Firewall. Our premise is under 24X7 eSurveillance and there is a restricted access to the premise. Routine periodic back-ups of data are taken as a preventive measure to any untoward incident.
Activities under eCommerce Managed Services
Keeping an eCommerce web site relevant requires a continuous amount of creative fuel. Our in-house Design Studio supports your site with
Updating the Product Catalogue and Pricing
Uploading Creative Content on the site
Managing Promotional offers
Handling of queries/grievances of end customers
Coordinating with Logistic companies for last mile deliveries
Coordinating with the Genuus engineering team for
enhancements to the site
Management of online Inventory and Invoices
Intelligence and Reports
Activities under eCommerce Managed Services
Keeping an eCommerce web site relevant requires a continuous amount of creative fuel. Our in-house Design Studio supports your site with
Updating the Product Catalogue and Pricing
Uploading Creative Content on the site
Managing Promotional offers
Handling of queries/grievances of end customers
Coordinating with Logistic companies for last mile deliveries
Coordinating with the Genuus engineering team for
enhancements to the site
Management of online Inventory and Invoices
Intelligence and Reports
Activities under a Bank’s Web site/ Intranet Managed Services
Updating Information on Products, Services and regulatory information
Uploading Creative content
Manage Leads generated through the site; these are passed on to the relevant teams in the Bank
Intelligence and Reports
Coordinating with the Genuus engineering team for enhancements to the site
